Right of revocation for consumers: (§§ 312 d, 355 German Civil Code)
a. Customer can revoke the contract by returning the commodities to us within 14 days of receipt without stating reasons. The period shall commence no earlier than receipt of the commodities and these instructions (confirmed by mouse click in the online order). Punctual dispatch of the commodities shall be sufficient in order to revoke the contract concluded with us. Returns shall be made to the following address:
beyerdynamic Service- und Logistik Center
August-Häußer-Str. 9
74080 Heilbronn
Tel. +49 7131 617 0
Fax +49 7131 617 224
E-Mail:
consumerproducts@beyerdynamic.de,
aviationproducts@beyerdynamic.de
b. Consequences of revocation: In the event of an effective revocation, the consideration received by both parties shall be restituted and any benefits received (e.g. interest) shall be returned. If Customer cannot restitute the performance received, either totally or partly or only in a deteriorated condition, it shall, if applicable, be obliged to compensation to us. In provision of objects, this shall not apply if the deterioration of the object is exclusively to be put down to an examination by Customer such as would have been possible, for example in a shop. Apart from this, Customer can avoid the obligation to compensation by not putting the object into use like an owner and omitting everything impairing its value.
c. Objects capable of dispatch by parcel shall be returned at our expense and risk. Objects not capable of dispatch by parcel shall be collected from Customer.
d. Costs of return: Customer shall bear the costs of return if the commodities supplied correspond to what has been ordered and the price of the commodities to be returned does not exceed an amount of 40.00 Euro or if Customer has not yet paid the consideration or a contractually agreed part payment at the time of the revocation in the event of a higher price of the commodities. Apart from this, returns shall be free of charge for Customer.
e. Pursuant to § 312 d, sub-section 4, German Civil Code, the following are excluded from revocation:
- delivery of commodities produced according to Customer's specification or unambiguously tailor-made to match its personal requirements or not suited for returning on the basis of their properties or which spoil quickly or the sell-by date of which has been exceeded. Exempted here from are commodities which are pre-fabricated duplicate parts added together and which can be separated with minor effort without affecting the commodities` substance.
- delivery of audio or video recordings or of software insofar as the data media supplied have been unsealed by the consumer.
f. In case of commodities combined of commodities in the meaning of no 5 subsection e 1st hyphen 1st sentence and pre-fabricated duplicate parts, which can be separated with minor effort by BEYERDYNAMIC GmbH & Co. KG after return, BEYERDYNAMIC GmbH & Co. KG reserves the right to charge costs adequately calculated while referring to the value of the tailor-made commodity of up to one third of the order value.
g. The right of revocation shall further not accrue in distance selling contracts, in which a right to revocation or return according to §§ 355 or 356, German Civil Code, accrues to Consumer on the basis of §§ 495, 499 to 507 German Civil Code.
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